Table of Content
Care records showed that people’s needs were assessed before they started using the service. At other times we offer an answer phone service so please leave a message and we'll call you back. If you have forgotten your password use the 'Forgotten your password? Activities were arranged for people who used the service based on their likes and interests and to help meet their social needs. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme.
Regular reviews ensured those who knew people best were consulted and involved in ensuring people’s medical, personal and nutritional needs were met. Where we suggested areas of improvements to practice the service was responsive. We also found people were protected from the risk of social isolation through regular encouraging interactions by staff and the service had an activities co-ordinator in place. We saw that relatives supported the activities programme by bringing in arts and crafts projects.
Reports under our old system of regulation
For instance, we spent time with people as they had their breakfasts and lunches and observed how staff supported and encouraged them. We saw staff understood each person's different needs, for example, when they required additional support with their mobility. About the service West House Care Home Limited is a care home providing personal and nursing care to up to 26 people.
These older reports are from our old approaches to inspection, including those from before CQC was created. You can see what action we have asked the provider to take at the end of this full report. The overall rating for the service has changed from good to requires improvement. Effective infection prevention and control systems were in place.
Infection prevention and control
We saw that each person had their own bedroom which was personalised. Each person had the choice to have a nameplate with a photograph and an information sheet about them on their room door. We saw the provider had made suitable adaptations to meet the people’s physical needs. We observed that staff respected people’s privacy and knocked before they entered their rooms.
This report only covers our findings in relation to the Key Questions of Safe and Well-led which contain those requirements. The last rating for this service was requires improvement and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
Gainford Carehome
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good. Care plans were not always in place or updated in relation to known risks to people. Audits had not always identified issues with medicine records. We had not always been notified about events at the service as required.
We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. We were concerned that the service was failing to notify us of required matters. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. Choosing care has been ranked one of life’s most stressful events. That’s why Care Concierge’s care experts will act as your personal care consultants.
Others also provide nursing, and will have a nurse on duty twenty-four hours a day. This site offers providers of services, accommodation and related advice a free opportunity to advertise what you do. The site’s 4 million visitors a year comprise roughly 45% older people, 45% younger family and relatives, and 10% professionals who work with older people. Also known as Care & Repair agencies, are local non-profit organisations set up to help older people think about, plan, finance and organise work on their homes.
At the time of our inspection there were 26 people using the service. People told us they enjoyed the food and we saw that menus were varied and people had choices at each meal as well as being offered alternatives if they did not want the planned options. We saw that the service had successfully implemented a tool to manage the risk of malnutrition and people requiring specialised diets were supported.
If we receive any concerning information we may inspect sooner. Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded. People spoke positively about the leadership of the manager and said communication from the provider was good.
Lindisfarne CLS Residential Whitehill Park, Chester Le Street, DH2 2EP ★★★☆ Lindisfarne Chester Le Street Residential provides accommodation and personal care for up to 30 older people. The home is set in its own gardens in a residential area near to public transport routes, local shops and facilities. Durham House Residential Care Home Mains Park Road, Chester le Street, DH3 3PU ★★★☆ Durham House Residential Care Home is a medium size care residence in Chester le Street housing a maximum of 31 individuals. The care home cares for and supports elderly including those with physical disabilities. Person-centred care plans had recently been established in all care files and the provider had sought consent from people for the care provided.
There is no charge whatsoever to appear in it, and we welcome a photo and descriptive text to enhance the presentation of your home. Just be aware that we do not provide housing or care services ourselves, so we cannot accept applications for housing and do not have any control over the services listed on our site. We found that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.
We found that before people received any care or treatment they were asked for their consent and the provider had acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements. We learned more about how care and treatment was provided when we talked with staff, observed their practices and looked at the records of five people who used the service. We saw that people had freedom of movement around their home and could spend time in their bedrooms whenever they wanted.
For extracts, read the latest CQC inspection for West House Care Home.
No comments:
Post a Comment